Autonomous Chat Ordering with Instant Staff Handover
Unified inbox across WhatsApp, Instagram, RCS, and web chat. Takes direct food orders, qualifies catering leads, and routes to staff with live guest context.
Hello! Yes, our BKC flagship handles full hot buffet setups for up to 250 guests. Here is the summary of your catering request:
I have notified our Catering Sales GM (Priya S.). Would you like to review our Platinum Corporate Platter Menu or request a quick 2-minute callback?
Omnichannel Chat Ordering & Unified Queue
Connects guest conversations across WhatsApp, Instagram DMs, Instagram comments, Google RCS, and Website live chat directly to your store staff with full guest CDP context.
Takes WhatsApp, Instagram DMs, Instagram post comments, Google RCS, and Website Live Chat into one single staff queue.
Staff automatically see diner lifetime spend, loyalty tier, order history, and dietary preferences beside every conversation.
iOS/Android companion app with 1-click Bot/Staff toggle, inter-department routing, and private internal staff notes.
Full-Funnel Conversational Intelligence
Active Chat connects guest acquisition, menu sales, customer support, and staff collaboration into a unified omnichannel workflow.
Unified Omnichannel Support Queue
Directly ingests conversations from WhatsApp, Instagram direct messages, Instagram post comments, Google RCS, and your website live chat widget into one single, organized staff queue.
High-Ticket Lead Qualification & Party Bookings
Captures event dates, guest counts, and target budgets across channels for corporate catering and bulk party inquiries 24/7. Automatically pings sales managers with instant proposal drafts.
Direct Conversational QSR Ordering
Guests browse franchise favorites like Cheese Burst Pizza and Zinger Box, customize toppings, and complete 1-tap UPI checkout directly in chat with no aggregator commission.
Seamless Staff Handover & Inter-Team Transfer
1-click toggle between Bot Auto-Pilot and Staff Mode. Staff view the guest's live CDP dossier (LTV, loyalty tier, past orders) and transfer chats across kitchen and store managers.
Active AI Chat Ordering vs. Legacy Rule-Based Bots
Compare modern conversational AI and unified team collaboration against outdated decision-tree bots.
| Operational Dimension | Legacy Rule-Based Bots | Active AI Chat Ordering & Team Inbox |
|---|---|---|
| Omnichannel Support Queue | Single-channel silo; separate disconnected tools for Instagram, WhatsApp & web with lost context |
Unified Queue: WhatsApp, Instagram (DMs & Post Comments), Google RCS & Web Chat
|
| Conversational Intelligence | Rigid button trees ("Press 1 for Menu, 2 for Hours") |
Natural Conversational AI with Live Menu Knowledge
|
| Staff Handover & Transfer | Dead-end errors or instructs customer to dial a busy phone |
1-Click Bot/Staff Toggle & Inter-Team Chat Routing
|
| Customer CDP Memory | Zero memory; treats ₹50,000 VIPs like unknown strangers |
Live CDP Dossier: LTV, Loyalty Wallet & Order History
|
| Direct Menu Ordering | Sends clumsy outbound link to third-party web portal |
Direct In-Chat Basket Building & 1-Tap UPI Checkout
|
| High-Ticket Leads & Catering | Static "Leave a message" form; leads go cold overnight |
Instant Budget/Pax Qualification & Sales GM Push Alert
|
| Fee Structure | Per-conversation penalties, agent seat fees & setup charges |
Transparent Flat Pricing (All 12 Modules & Team Seats Included)
|
Seamless 4-Stage Chat Operations Pipeline
How Active Chat coordinates guest acquisition, autonomous ordering, and staff collaboration.
Guest messages via WhatsApp, Instagram DM, post comment, Google RCS, or website live chat into one unified queue; AI responds in <2.4s.
System matches guest identity to identify loyalty tier, lifetime spend, and dietary preferences across all channels.
AI closes orders via 1-tap UPI, qualifies bulk leads, or answers delivery ETAs instantly.
Frustrated diners or VIP requests trigger instant push alerts to the Active Team Mobile App for 1-click staff takeover.
Frequently Asked Questions
Deploy Active AI Chat Ordering In Under 15 Minutes
Join leading restaurant franchises and hospitality operators scaling 24/7 guest service and capturing high-value catering leads with zero human fatigue.