Active Chat is an AI chatbot that handles customer queries 24x7 across WhatsApp and your storefront — resolving FAQs, recommending products, and quietly handing complex issues to your team.
Six capabilities that turn every customer message into a fast, on-brand answer — or a clean handoff when one is needed.
The bot learns from your menu, store hours, policies, FAQs, and past chats. No prompt engineering, no scripts to write.
Same brain, two surfaces. Customers reach you from your WhatsApp number or the chat widget on your storefront.
Suggests in-stock items with prices and order buttons. Pulls live inventory from Active Commerce when connected.
Detects refund requests, complaints, or low-confidence answers and hands the chat to a human agent with full context.
Replies in the language your customer wrote in. Built for Indian SMB customers — not retrofitted from English.
Track auto-resolution rate, average response time, escalation reasons, and CSAT — see what the bot is great at, and where it needs help.
A customer pings your WhatsApp number or chat widget asking about hours, delivery, or a product.
Active Chat replies in under 3 seconds, citing your store’s actual info — menu, stock, policies, hours.
If it’s a sales query, the bot drops a buy link. If it’s a complaint, it pings your team with full context.
Every chat is logged. Approve macros, edit answers, and watch resolution rates climb week over week.